02987nam 2200661 a 450 991045139980332120200520144314.00-8389-9895-X0-8389-9809-7(CKB)1000000000345658(EBL)252263(OCoLC)70067701(SSID)ssj0000131965(PQKBManifestationID)11134988(PQKBTitleCode)TC0000131965(PQKBWorkID)10027556(PQKB)10095315(MiAaPQ)EBC3001608(MiAaPQ)EBC252263(Au-PeEL)EBL3001608(CaPaEBR)ebr10194650(OCoLC)923563728(Au-PeEL)EBL252263(OCoLC)935229109(EXLCZ)99100000000034565820040809d2005 uy 0engur|n|---|||||txtccrCreating the customer-driven library[electronic resource] building on the bookstore model /Jeannette WoodwardChicago American Library Association20051 online resource (258 p.)Description based upon print version of record.0-8389-0888-8 Includes bibliographical references and index.Contents; Introduction; Chapter 1 - Why Bookstores Are So Appealing; Chapter 2 - Comparing Libraries and Bookstores; Chapter 3 - Focusing on the Bottom Line; Chapter 4 - Valuing Customer Service; Chapter 5 - Identifying Customer Needs; Chapter 6 - When the System Crashes; Chapter 7 - One Library, One Goal; Chapter 8 - What's All This about Ambience?; Chapter 9 - The Art of Display; Chapter 10 - Finding Their Way; Chapter 11 - Marketing Our Wares; Chapter 12 - Creating Promotional Materials; Chapter 13 - Serving the Library's E-patrons; Chapter 14 - Generating Publicity for the LibraryChapter 15 - Food and Drink in the LibraryChapter 16 - Finding the Time and the Money; Conclusion; Index; Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book.Public services (Libraries)LibrariesSpace utilizationSocial aspectsLibrariesMarketingLibrariesPublic relationsElectronic books.Public services (Libraries)LibrariesSpace utilizationSocial aspects.LibrariesMarketing.LibrariesPublic relations.021.7Woodward Jeannette A882356MiAaPQMiAaPQMiAaPQBOOK9910451399803321Creating the customer-driven library2445032UNINA03356nam 22006013 450 991051418320332120221007164801.03-030-83780-7(CKB)5580000000246734(MiAaPQ)EBC6838776(Au-PeEL)EBL6838776(OCoLC)1291318637(oapen)https://directory.doabooks.org/handle/20.500.12854/77352(PPN)259390038(EXLCZ)99558000000024673420220207d2021 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierManagement by missions connecting people to strategy through purpose /Pablo Cardona, Carlos Rey2nd edition.Springer Nature2022Cham :Springer International Publishing AG,2021.©2022.1 online resource (170 pages) illustrations (black and white)Previous edition: 20083-030-83779-3 Part I. Myths and realities of management 1. Is there a link between corporate culture and profit? 2. Different ways of understanding an organization 3. What are companies for Part II. In search of pur pose4. Cultural problems t oday5.The missions of a com pany6. The values of a balanced culturePart III. A new management model7.The purpose chart8. Purpose-driven tools9. Missions driven leadershipA few decades ago, management thinking started to embrace the idea of purpose. The first edition of this book marked an important step in this trajectory; it drew attention to the need for managers to relate the concepts of purpose and missions to strategy, culture and leadership. In the years since, purpose and missions have become business imperatives not only in terms of remaining competitive but as core in the attempts to have a sustainable impact on the world. The second edition of Management by Missions is an Open Access book based on substantially more research carried out over fifteen years, involving more than 200 organizations around the world. All of this research supports that the practical models and ideas offered in the book have been tried and tested and actually work in practice. With case studies, anecdote and new research findings, the authors present the main tools of the MBM method (shared missions, missions scorecards, interdependency matrix, missions-based objectives and integral assessment) and the type of leadership needed to implement it. The ideas presented in this book mark a path towards a new management methodology for the XXI century and a new way of understanding the work that managers do.Corporate cultureMission statementsmanagementorganizationpurposeSDGscorporate cultureleadershipOpen AccessCorporate culture.Mission statements.658.4012658.4012Cardona Pablo1075719Rey Carlos1973-1259633MiAaPQMiAaPQMiAaPQBOOK9910514183203321Management by missions2918857UNINA