03644nam 2200709 a 450 991045139710332120200520144314.00-8389-9887-90-8389-9811-9(CKB)1000000000345655(OCoLC)647667275(CaPaEBR)ebrary10194672(SSID)ssj0000173501(PQKBManifestationID)11182316(PQKBTitleCode)TC0000173501(PQKBWorkID)10165075(PQKB)10959597(MiAaPQ)EBC3001626(MiAaPQ)EBC252265(Au-PeEL)EBL3001626(CaPaEBR)ebr10194672(OCoLC)437160232(Au-PeEL)EBL252265(EXLCZ)99100000000034565520040928d2005 uy 0engurcn|||||||||txtccrHow libraries and librarians help[electronic resource] a guide to identifying user-centered outcomes /Joan C. Durrance and Karen E. Fisher ; with Marian Bouch HintonChicago American Library Association20051 online resource (195 p.) Bibliographic Level Mode of Issuance: Monograph0-8389-0892-6 Includes bibliographical references and index.The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher.The authors developed the "How Libraries and Librarians Help (HLLH) Outcome Model," field testing it in six libraries over two years. In this practical reference, they share their findings, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes like, "Empowering Youth" and "Strengthening Community".LibrariesEvaluationLibrariesUnited StatesEvaluationPublic services (Libraries)EvaluationPublic services (Libraries)United StatesEvaluationPublic librariesUnited StatesEvaluationCase studiesLibraries and communityUnited StatesElectronic books.LibrariesEvaluation.LibrariesEvaluation.Public services (Libraries)Evaluation.Public services (Libraries)Evaluation.Public librariesEvaluationLibraries and community027Durrance Joan C993715Fisher Karen E.1966-1046996Hinton Marian Bouch1046997MiAaPQMiAaPQMiAaPQBOOK9910451397103321How libraries and librarians help2474318UNINA