02854nam 2200709Ia 450 991045120370332120200520144314.01-134-63200-21-280-33081-397866103308120-203-25714-60-203-02999-2(CKB)1000000000252416(EBL)169300(OCoLC)437078126(SSID)ssj0000282540(PQKBManifestationID)11194849(PQKBTitleCode)TC0000282540(PQKBWorkID)10317426(PQKB)10342195(SSID)ssj0000216123(PQKBManifestationID)11190225(PQKBTitleCode)TC0000216123(PQKBWorkID)10196603(PQKB)11453320(MiAaPQ)EBC169300(Au-PeEL)EBL169300(CaPaEBR)ebr10054615(CaONFJC)MIL33081(EXLCZ)99100000000025241619990616d2000 uy 0engur|n|---|||||txtccrOrganisational change and retail finance[electronic resource] an ethnographic perspective /Richard Harper, Dave Randall, and Mark RouncefieldLondon ;New York Routledge20001 online resource (198 p.)Routledge international studies in money and banking ;8Description based upon print version of record.0-415-20264-7 Includes bibliographical references (p. [165]-178) and index.Book Cover; Title; Copyright; ContentsFinancial organizations, like many others, are undergoing radical change. This is affecting both their organizational processes and the technology that supports those processes. This book reports on the use of sociological ethnography in helping guide these changes, both in terms of helping better understanding and redraw work processes and through providing more accurate and flexible understanding of the role technology plays. It places the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, particiRoutledge international studies in money and banking ;8.Bank managementBank managementGreat BritainElectronic books.Bank management.Bank management332.1/068Harper Richard855426Randall Dave855427Rouncefield Mark855428MiAaPQMiAaPQMiAaPQBOOK9910451203703321Organisational change and retail finance1909698UNINA