03520nam 2200733Ia 450 991045064850332120200520144314.01-280-16894-397866101689410-8213-6141-4(CKB)1000000000031558(EBL)459697(OCoLC)60828522(SSID)ssj0000089072(PQKBManifestationID)11123988(PQKBTitleCode)TC0000089072(PQKBWorkID)10088916(PQKB)11689775(MiAaPQ)EBC459697(Au-PeEL)EBL459697(CaPaEBR)ebr10082390(CaONFJC)MIL16894(EXLCZ)99100000000003155820050203d2005 uf 0engur|n|---|||||txtccrPublic services delivery[electronic resource] /edited by Anwar ShahWashington, D.C. World Bankc20051 online resource (262 p.)Public sector, governance, and accountability seriesDescription based upon print version of record.0-8213-6140-6 Includes bibliographical references and index.Introduction to the Public Sector Governance and Accountability Series; Contents; Foreword; Preface; Acknowledgments; Contributors; Abbreviations and Acronyms; Overview; 1 Issues Associated with the Implementation of Governmentwide Performance Monitoring; 2 A Simple Measure of Good Governance; TABLES; 3 Assessing Local Government Performance in Developing Countries; 4 Results Matter: Suggestions for a Developing Country's Early Outcome Measurement Effort; FIGURES; 5 Delivering Local/Municipal Services; 6 Assessing the Performance of Health Services in Reaching the Poor7 Measuring Public Sector Performance in InfrastructureThe globalization of information-satellite TV, internet, phone and fax-serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmaPublic sector governance and accountability series.Government productivityEvaluationPublic administrationEvaluationMunicipal servicesEvaluationMedical careEvaluationEducationEvaluationPublic welfareEvaluationInfrastructure (Economics)EvaluationElectronic books.Government productivityEvaluation.Public administrationEvaluation.Municipal servicesEvaluation.Medical careEvaluation.EducationEvaluation.Public welfareEvaluation.Infrastructure (Economics)Evaluation.361.6/068/4Shah Anwar125713MiAaPQMiAaPQMiAaPQBOOK9910450648503321Public services delivery2073163UNINA