04707nam 22006374a 450 991045004990332120200520144314.01-4175-3312-9(CKB)1000000000000349(EBL)3116915(SSID)ssj0000096503(PQKBManifestationID)11121588(PQKBTitleCode)TC0000096503(PQKBWorkID)10082288(PQKB)11481188(MiAaPQ)EBC3116915(Au-PeEL)EBL3116915(CaPaEBR)ebr10058003(OCoLC)922967006(EXLCZ)99100000000000034920010831d2002 uy 0engur|n|---|||||txtccrAccountability[electronic resource] managing for maximum results /Sam R. LloydMenlo Park, Calif. Crisp Learningc20021 online resource (118 p.)A fifty-minute series bookDescription based upon print version of record.1-56052-647-5 Includes bibliographical references (p. 110).""Title""; ""Copyright""; ""About the Author""; ""How to Use This Book""; ""Preface""; ""Contents""; ""PART 1 The Case for Accountability""; ""Getting Work Done Through Others""; ""Case Study: Sharing the Workload""; ""Gathering Feedback""; ""HOW AM I DOING?""; ""PART 2 The Manager/Employee Relationship""; ""Establishing Positive Expectations""; ""Self-Fulfilling Prophecy""; ""Case Study: A Negative Self-Fulfilling Prophecy""; ""Putting Self-Fulfilling Prophecy to Work""; ""Case Study: A Positive Self-Fulfilling Prophecy""; ""Creating Rapport""; ""Using the Pacing Technique""""Improving Listening Skills""""Common Responses and Their Risks""; ""Diffusing Emotion Through Active Listening""; ""Listening with Empathy""; ""Lessening Employee Dependency""; ""The Cycle of Dependency""; ""The Downward Spiral""; ""Promoting Accountability""; ""Developing Relationship Contracts""; ""A Valid Contract""; ""Mutual Agreement""; ""Mutual Benefit""; ""Mutual Ability""; ""Legality""; ""DRAFT YOUR OWN CONTRACT""; ""PART 3 Leadership & Management Skills""; ""Defining Leadership""; ""Setting Goals to Communicate Your Vision""; ""Involving Employees to Create Buy-In""""Determining the Action Steps""""Empowering Employees Through Delegating""; ""Why Is Delegation So Difficult?""; ""Case Study: Delegating or Dumping?""; ""Preparing To Delegate""; ""The Delegation Discussion""; ""Case Study: Delegating to Empower""; ""Recovering and Learning from Mistakes""; ""The Cost of Mishandling Mistakes""; ""Case Study: One Mistake Leads to Another""; ""Coaching Employees Through Their Mistakes""; ""Case Study: A Positive Learning Experience""; ""PART 4 Communication Tools That Build Accountability""; ""Matching Personality Type""; ""The Four Personality Types""""Delegating to Personality Type""""Communicating Win-Win Messages""; ""Nonassertive""; ""Aggressive""; ""Assertive""; ""Body Language Speaks Volumes""; ""Case Study: Accountability through Communication""; ""Giving Strokes to Get Results""; ""The Need for Attention""; ""What You Stroke Is What You Get!""; ""Stroking in the Workplace""; ""A Recognition Certificate""; ""Confronting Unacceptable Behavior""; ""The Positive Side of Confrontation""; ""Caring Confrontation Formula""; ""1 Identify the behavior.""; ""2 Identify the tangible effects.""; ""3 Identify your own feelings.""""4 Identify the change you desire.""""Case Study: Antagonizing Co-Workers""; ""Confrontation Made Easy""; ""Engage in Active Listening""; ""Performing a Relationship Audit""; ""THE RELATIONSHIP AUDIT WORKSHEET""; ""Discussing the Relationship Audit""; ""A Sample Relationship Audit Discussion""; ""Comments about the Sample Discussion""; ""The Discussion Continues""; ""Additional Comments""; ""PART 5 Follow-Up Ideas for Skill Development""; ""Maintain Your Momentum""; ""Establish an Action Plan""; ""Reward Yourself""; ""Continue to Work at It""; ""APPENDIX""""Author�s Notes on the Case Studies""Fifty-Minute series.Personnel managementResponsibilitySupervision of employeesElectronic books.Personnel management.Responsibility.Supervision of employees.658.3Lloyd Sam R917998MiAaPQMiAaPQMiAaPQBOOK9910450049903321Accountability2058339UNINA