01614nam 2200553 a 450 991045003440332120200520144314.01-4175-2529-0(CKB)1000000000000916(OCoLC)70753746(CaPaEBR)ebrary10058853(SSID)ssj0000110879(PQKBManifestationID)11124857(PQKBTitleCode)TC0000110879(PQKBWorkID)10065554(PQKB)10448518(MiAaPQ)EBC3116963(Au-PeEL)EBL3116963(CaPaEBR)ebr10058853(OCoLC)922967064(EXLCZ)99100000000000091619980803d1998 uy 0engurcn|||||||||txtccrBeyond customer service, revised[electronic resource] /Richard F. GersonRev. ed.Menlo Park, Calif. Crisp Publicationsc19981 online resource (118 p.) A Fifty-Minute series book"Effective programs for retaining your customers"--Cover.1-56052-461-8 Fifty-Minute series.Customer relationsCustomer servicesElectronic books.Customer relations.Customer services.658.8/12Gerson Richard F89648MiAaPQMiAaPQMiAaPQBOOK9910450034403321Beyond customer service, revised2058334UNINA