02030nam 2200589Ia 450 991044969850332120200520144314.0(CKB)1000000000243612(SSID)ssj0000344881(PQKBManifestationID)11256402(PQKBTitleCode)TC0000344881(PQKBWorkID)10313123(PQKB)11432728(MiAaPQ)EBC3306461(Au-PeEL)EBL3306461(CaPaEBR)ebr10112449(OCoLC)80244117(EXLCZ)99100000000024361220050516d2004 uy 0engurcn|||||||||txtccrService level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager[electronic resource] /[Edson Manoel ... et al.]1st ed.Austin, TX IBM, International Technical Support Organizationc2004xvi, 546 p. illIBM redbooks"December 2004.""SG24-6464-00."0-7384-9173-X Includes bibliographical references and index.IBM redbooks.BusinessData processingManagementElectronic commerceManagementInformation technologyManagementService-level agreementsElectronic books.BusinessData processingManagement.Electronic commerceManagement.Information technologyManagement.Service-level agreements.Manoel Edson859831International Business Machines Corporation.International Technical Support Organization.MiAaPQMiAaPQMiAaPQBOOK9910449698503321Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager1918647UNINA