05218nam 2200613 a 450 991083043170332120230607222330.01-282-34173-197866123417310-470-69605-20-470-69530-7(CKB)1000000000687324(EBL)470633(OCoLC)609849616(SSID)ssj0000289809(PQKBManifestationID)11218649(PQKBTitleCode)TC0000289809(PQKBWorkID)10402240(PQKB)10951276(MiAaPQ)EBC470633(EXLCZ)99100000000068732420010313d2001 uy 0engur|n|---|||||txtccrBenchmarking in construction[electronic resource] /Steven McCabeMalden, Mass. Blackwell Science20011 online resource (306 p.)Description based upon print version of record.0-632-05564-2 Includes bibliographical references (p. 272-276) and index.BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chaptersChapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904)3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction6.4 A selection of models that can be used to carry out benchmarking of customer satisfactionThis is the first post-Egan book to look at benchmarking and KPIs (key performance indicators) in the construction industry. Benchmarking is one of the key management techniques the construction industry now needs to adopt if it is to meet challenging new efficiency and productivity targets as well as clients' demands for best value. Contracts are increasingly being awarded only to contractors who can demonstrate the lean construction practices that come with benchmarking. This authoritative and accessible book: * clarifies the thinking behind benchmarking and why firms must now aBuildingQuality controlBenchmarking (Management)BuildingQuality control.Benchmarking (Management)690.068690.0685McCabe Steven977327MiAaPQMiAaPQMiAaPQBOOK9910830431703321Benchmarking in construction2226374UNINA04688nam 22007215 450 991043757320332120251113212630.03-642-36958-810.1007/978-3-642-36958-2(CKB)3280000000007726(DE-He213)978-3-642-36958-2(SSID)ssj0001071226(PQKBManifestationID)11959622(PQKBTitleCode)TC0001071226(PQKBWorkID)11103324(PQKB)10435440(MiAaPQ)EBC3101083(PPN)169139794(EXLCZ)99328000000000772620130423d2013 u| 0engurnn#008mamaatxtrdacontentcrdamediacrrdacarrierAd Hoc Networks Fourth International ICST Conference, ADHOCNETS 2012, Paris, France, October 16-17, 2012, Revised Selected Papers /edited by Jun Zhi-zhong, Nathalie Mitton1st ed. 2013.Berlin, Heidelberg :Springer Berlin Heidelberg :Imprint: Springer,2013.1 online resource (XII, 366 p. 168 illus.)Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering,1867-822X ;111Bibliographic Level Mode of Issuance: Monograph3-642-36957-X Substitution Networks: Performance Collapse Due to Overhead in Communication Times -- Handheld Analyzer of IEEE 802.15.4 PHY and MAC Frames -- Distributed Medium Access Control with Dynamic Altruism -- Providing Throughput Guarantees in IEEE 802.11 Wireless Networks -- Node Discovery and Replacement Using Mobile Robot -- Dynamic Tracking of Composite Events in Wireless Sensor Networks -- Localization in Wireless Sensor Networks by Cross Entropy Method -- Auction-Based Agent Negotiation in Cognitive Radio Ad Hoc Networks -- Asynchronous Rendezvous Protocol for Cognitive Radio Ad Hoc Networks -- DISON: A Self-organizing Network Management Framework for Wireless Sensor Networks -- A Flexible Deterministic Approach to Key Pre-distribution in Grid Based WSNs -- LPKM: A Lightweight Polynomial-Based Key Management Protocol for Distributed Wireless Sensor Networks -- Cross-Layer Interception Caching for MANETs -- Below Cross-Layer: An Alternative Approach to Service Discovery -- Modeling the Spontaneous Reaction of Mammalian Cells to External Stimuli -- Substitution Networks Based on Software Defined Networking -- A Modular Architecture for Reconfigurable Heterogeneous Networks -- Design Challenges and Solutions for Multi-channel Communications in Vehicular Ad Hoc NETworks -- Movement Speed Based Inter-probe Times for Neighbour Discovery.    .This book constitutes the thoroughly refereed proceedings of the fourth International Conference on Ad Hoc Networks, ADHOCNETS 2012, held in Paris, France, in October 2012. The 18 revised full papers presented were carefully selected and reviewed from 43 submissions. These – and 6 invited papers now cover and even broader scope, referring to many types of autonomous wireless networks designed and deployed for a specific task or function, such as wireless sensor networks, vehicular networks, and home networks. They are organized in topical sections on MAC and PHY layers, localization and position-based protocols in WSNs, resource allocations and cognitive radio, key, service and caching management, network architectures and frameworks, and mobility and disconnection management.Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering,1867-822X ;111Computer networksData protectionCryptographyData encryption (Computer science)AlgorithmsComputer Communication NetworksData and Information SecurityCryptologyAlgorithmsComputer networks.Data protection.Cryptography.Data encryption (Computer science)Algorithms.Computer Communication Networks.Data and Information Security.Cryptology.Algorithms.005.82Zhi-zhong Junedthttp://id.loc.gov/vocabulary/relators/edtMitton Nathalieedthttp://id.loc.gov/vocabulary/relators/edtMiAaPQMiAaPQMiAaPQBOOK9910437573203321Ad Hoc Networks1961598UNINA