03878nam 22005655 450 991036724900332120200701093433.03-658-28867-110.1007/978-3-658-28867-9(CKB)4940000000150576(MiAaPQ)EBC5990292(DE-He213)978-3-658-28867-9(PPN)242818129(EXLCZ)99494000000015057620191207d2020 u| 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierConcepts of Quality Connected to Social Media and Emotions /by Denisa Elena Vlad1st ed. 2020.Wiesbaden :Springer Fachmedien Wiesbaden :Imprint: Springer Gabler,2020.1 online resource (228 pages)Sustainable Management, Wertschöpfung und Effizienz,2523-86203-658-28866-3 Quality of Products and Services -- The Influence of Social Media on the Consumers‘ Expectations -- Importance of Information in Social Media -- Influence of Emotional Attachment on the Relationship With the Brand -- Post-truth and Fake News and How They Relate to Human Emotions -- Consumer Behavior in the Online Environment .Denisa Elena Vlad highlights the influence of social media and emotions on the consumer and his perception of the quality of products. She brings attention to new popular concepts like “post-truth” and “fake news” as well as the relationship between these concepts and human emotions. The author defines the concept of quality and highlights its subjectivity, clarifying the influence of social media by creating expectations among all consumers and how their emotions reconfigure business and all information presented online. Contens Quality of Products and Services The Influence of Social Media on the Consumers‘ Expectations Importance of Information in Social Media Influence of Emotional Attachment on the Relationship With the Brand Post-truth and Fake News and How They Relate to Human Emotions Consumer Behavior in the Online Environment Target Groups Lectures and students of Business Administration, Marketing and Consumer Behavior Professionals from fields such as Business, Market Research, Marketing and Business Strategy The Author Denisa Elena Vlad holds a doctoral degree in Economics (2017), obtained at Bucharest University of Economic Studies in Romania. She works for a private banking-service in Romania and is responsible for marketing and communication. She has experience as an event manager in planning business and lifestyle events, conferences, but also in sales, support and service quality.Sustainable Management, Wertschöpfung und Effizienz,2523-8620International business enterprisesMotivation research (Marketing)Internet marketingInternational Businesshttps://scigraph.springernature.com/ontologies/product-market-codes/525000Consumer Behaviorhttps://scigraph.springernature.com/ontologies/product-market-codes/513060Online Marketing/Social Mediahttps://scigraph.springernature.com/ontologies/product-market-codes/513010International business enterprises.Motivation research (Marketing)Internet marketing.International Business.Consumer Behavior.Online Marketing/Social Media.302.231Vlad Denisa Elenaauthttp://id.loc.gov/vocabulary/relators/aut1064586MiAaPQMiAaPQMiAaPQBOOK9910367249003321Concepts of Quality Connected to Social Media and Emotions2539299UNINA