03418nam 22005895 450 991033780980332120200705032210.03-319-97256-110.1007/978-3-319-97256-5(CKB)4100000005958184(MiAaPQ)EBC5504356(DE-He213)978-3-319-97256-5(PPN)229919545(EXLCZ)99410000000595818420180828d2019 u| 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierCrisis Communication[electronic resource] A Stakeholder Approach /by Martin N. Ndlela1st ed. 2019.Cham :Springer International Publishing :Imprint: Palgrave Pivot,2019.1 online resource (168 pages) illustrations3-319-97255-3 Includes bibliographical references and index.1. Introduction -- 2. Stakeholder Approaches in Crisis Management -- 3. A Stakeholder Approach to Issues Management -- 4. A Stakeholder Approach to Risk Management -- 5. A Stakeholder Approach in Managing Reputation -- 6. A Stakeholder Approach to Inter-organisational Relationships -- 7. Stakeholder Communications During a Crisis -- 8. A Stakeholder Approach to Crisis Evaluation.This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.Public relationsLeadershipSocial responsibility of businessOrganizationPlanningCorporate Communication/Public Relationshttps://scigraph.springernature.com/ontologies/product-market-codes/513040Business Strategy/Leadershiphttps://scigraph.springernature.com/ontologies/product-market-codes/515010Corporate Social Responsibilityhttps://scigraph.springernature.com/ontologies/product-market-codes/526010Organizationhttps://scigraph.springernature.com/ontologies/product-market-codes/516000Public relations.Leadership.Social responsibility of business.Organization.Planning.Corporate Communication/Public Relations.Business Strategy/Leadership.Corporate Social Responsibility.Organization.363.345Ndlela Martin Nauthttp://id.loc.gov/vocabulary/relators/aut906124BOOK9910337809803321Crisis Communication2026659UNINA