00934nam a2200229 i 4500991003460019707536180213s1990 us b 001 0 eng d0801848474 b14336741-39ule_instDip. di Studi UmanisticiitaNagy, Gregory169582Pindar's Homer :the lyric possession of an epic past /Gregory NagyBaltimore :Johns Hopkins University Press,c1990VIII, 523 p. ;24 cm"The Mary Flexner lectures, 1982, Bryn Mawr College."Bibliografia: p. [465]-493. Indice.b1433674113-02-1813-02-18991003460019707536LE007 880.1 Pindarus NAG 01.50112007000029916le007LE007 2018 Pregresso-E0.00-l- 00000.i1583482713-02-18Pindar's Homer1115029UNISALENTOle00713-02-18ma -engus 0004324nam 22006855 450 991029989640332120200630105322.03-319-63179-910.1007/978-3-319-63179-0(CKB)4100000000586793(DE-He213)978-3-319-63179-0(MiAaPQ)EBC5061635(PPN)204531403(EXLCZ)99410000000058679320170927d2018 u| 0engurnn|008mamaatxtrdacontentcrdamediacrrdacarrierDesigning Better Services A Strategic Approach from Design to Evaluation /by Francesca Foglieni, Beatrice Villari, Stefano Maffei1st ed. 2018.Cham :Springer International Publishing :Imprint: Springer,2018.1 online resource (VIII, 115 p. 11 illus.) PoliMI SpringerBriefs,2282-25773-319-63177-2 Includes bibliographical references at the end of each chapters and index.This book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential. The opening chapters trace the origins of service design and examine its links with service innovation, as well as its strategic role in service organizations. It then offers step-by-step guidance on tackling a service design project, explaining the main design elements and indications of various useful design tools. It also introduces the topic of evaluation as a support practice in designing or redesigning better services, and providing evidence concerning the value of service design interventions. The third chapter explores how evaluation is currently approached in service design practice through the analysis of a number of case studies. Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process. Further it describes pragmatic directions for setting up and conducting a service evaluation strategy. The concluding chapter uses an interpretive model to summarize the role evaluation could have in service design practice and focuses on interdisciplinary competences that need to be acquired by service designers in order to address the evolution of the discipline. The novel approach adopted in the book fosters the growing interest in design-driven service innovation and assists in realizing its full potential in both the private and the public sector.PoliMI SpringerBriefs,2282-2577Engineering economyEngineering economyManagementIndustrial managementService industriesGraphic designEngineering Economics, Organization, Logistics, Marketinghttps://scigraph.springernature.com/ontologies/product-market-codes/T22016Innovation/Technology Managementhttps://scigraph.springernature.com/ontologies/product-market-codes/518000Serviceshttps://scigraph.springernature.com/ontologies/product-market-codes/527020Interaction Designhttps://scigraph.springernature.com/ontologies/product-market-codes/K19030Engineering economy.Engineering economy.Management.Industrial management.Service industries.Graphic design.Engineering Economics, Organization, Logistics, Marketing.Innovation/Technology Management.Services.Interaction Design.004.21Foglieni Francescaauthttp://id.loc.gov/vocabulary/relators/aut1065301Villari Beatriceauthttp://id.loc.gov/vocabulary/relators/autMaffei Stefanoauthttp://id.loc.gov/vocabulary/relators/autMiAaPQMiAaPQMiAaPQBOOK9910299896403321Designing Better Services2544421UNINA