03257nam 22005175 450 991029963150332120200629145004.03-319-95324-910.1007/978-3-319-95324-3(CKB)4100000005323075(DE-He213)978-3-319-95324-3(MiAaPQ)EBC5481471(EXLCZ)99410000000532307520180728d2018 u| 0engurnn|008mamaatxtrdacontentcrdamediacrrdacarrierAccess to Justice in Microfinance An Analytical Framework for Peru /by Yasmin Olteanu1st ed. 2018.Cham :Springer International Publishing :Imprint: Palgrave Macmillan,2018.1 online resource (XXI, 322 p. 39 illus.) Palgrave Studies in Impact Finance,2662-51053-319-95323-0 Chapter 1. Introduction -- Chapter 2. Theoretical Concepts -- Chapter 3. Literature Survey -- Chapter 4. Methodology and Data -- Chapter 5. Development of the Analytical Framework -- Chapter 6. The Context: Peru -- Chapter 7. Application of the Analytical Framework -- Chapter 8. Discussion of the Findings -- Chapter 9. Conclusion and Policy Recommendations.This book analyzes the whole path to justice: from the decision to enter the path to justice until justice is achieved and applies a mixed-methods approach using quantitative and qualitative data. It deliberately takes the consumer’s perspective and, beyond the scope of existing studies, does not only take into account the existence of mechanisms and forums to claim justice, but their appropriateness for vulnerable target groups. The book sheds more light on microfinance and other vulnerable clients who, due to existing barriers, cannot access grievance, redress or complaint mechanisms. Eliminating these access barriers would cater to the achievement of the 16th Sustainable Development Goal by increasing vulnerable consumers’ Access to Justice. This book will be of interest to academics researching access to justice, researchers focusing on consumer protection issues in developing countries, and practitioners working in financial inclusion.Palgrave Studies in Impact Finance,2662-5105Bank marketingInternational financeEconomic development projects—FinanceFinancial Serviceshttps://scigraph.springernature.com/ontologies/product-market-codes/626000International Financehttps://scigraph.springernature.com/ontologies/product-market-codes/624000Development Financehttps://scigraph.springernature.com/ontologies/product-market-codes/625000Bank marketing.International finance.Economic development projects—Finance.Financial Services.International Finance.Development Finance.332.0985Olteanu Yasminauthttp://id.loc.gov/vocabulary/relators/aut1060802BOOK9910299631503321Access to Justice in Microfinance2515829UNINA