00771nam0-2200265 --450 991029515890332120181212130026.0978-1-78811-593-320181212d--------kmuy0itay5050----baengGBService operations managementthe total experienceDavid W. Parker2. edCheltenham, UKEdward Elgar,[2018]xxiii, 579 p.ill.25 cmServizi industrialiGestione65823itaParker,David W.1952-760955ITUNINARICAUNIMARCBK9910295158903321VI H 8863357/18FSPBCFSPBCService operations management1540345UNINA