00717nam 2200265 450 99622763970331620170719090540.0980-6100-19-0( Tomo III)20170707d1988----km y0itay5003 baspaVEy 00 y<<3.:>> P-Zapéndices[Caracas]Fundacion Polar1988XII, 1458 p.26 cm0019962276401033162001Diccionario de historia de VenezuelaVenezuelaStoriaDizionariBNCF987.003ITsalbcISBD996227639703316VI.7.C. 24 3ISLABKUMAP-Z1035430UNISA07493nam 22003973 450 991086524970332120240614080242.09798868803857(electronic bk.)9798868803840(MiAaPQ)EBC31466791(Au-PeEL)EBL31466791(CKB)32274071600041(EXLCZ)993227407160004120240614d2024 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierThe IT Support Handbook A How-To Guide to Providing Effective Help and Support to IT Users2nd ed.Berkeley, CA :Apress L. P.,2024.©2024.1 online resource (248 pages)Print version: Halsey, Mike The IT Support Handbook Berkeley, CA : Apress L. P.,c2024 9798868803840 Intro -- Table of Contents -- About the Author -- About the Technical Reviewer -- Introduction -- Part I: IT Support Fundamentals -- Chapter 1: An Introduction to IT Support -- The Fundamentals of IT Support -- What? -- When? -- How? -- Never Make Assumptions -- The Language Barrier -- The Challenges of Local and Remote Support -- Owning or Working in an IT Support Shop -- Providing Support in People's Homes -- Providing IT Support from a Call-Center -- On-Site Engineers -- Online and Remote Support -- A Note About Data Protection and Privacy -- Summary -- Chapter 2: Understanding Your IT System Better -- A Brief History of Computers -- What IT Systems Might You Encounter? -- Interface Standards -- USB -- Firewire -- Serial -- Parallel -- Bluetooth -- Device Types -- Operating Systems -- The Interconnectedness of IT Systems -- Summary -- Chapter 3: Understanding Your Users: How Much Do They Know? -- How to Communicate with Humans -- Managing Staff Training -- Learning Theory -- Place Everything in Context -- Structuring Training and Education -- Define Your Objectives -- Mix Things Up a Little -- Assess Your Learners' Knowledge -- Use Mixed Peer Groups -- Help the Learners Consolidate What They Have Learned -- Evaluate the Learners -- Écouter et Répéter -- Self-Evaluation -- Summary -- Part II: IT Support Methodology -- Chapter 4: Flow Logic and  Troubleshooting -- How Does Flow-Logic Work in Troubleshooting? -- Process of Elimination -- "Information Is All" -- Paperwork Is a Pain, Or Is it? -- Begin at the End, But Don't Work Your Way Backward -- "Don't Stop Thinking About Tomorrow" -- The Impossible Is Possible -- Work with the Team -- Summary -- Chapter 5: Querying Users Effectively -- How to Query Users Effectively to Diagnose Problems -- Users Can Be Anyone, and Anywhere -- Never Make Assumptions -- Yes or No?.Take the User with You on the Journey -- The User Is Your Friend… Yes, Really -- Swipe Left or Swipe Right? -- The Nontechnical Dictionary -- Online Chat -- Summary -- Chapter 6: Supporting Remote and Hybrid Workers -- Where in the World? -- What's in a Device? -- Why Is Device Management Important? -- The SME Problem -- Okay, So What the Hell Does All This Mean for Me? -- Summary -- Chapter 7: Joining the Dots: Finding the Root Cause of an IT Issue -- The Beginning of the End -- Working Backward -- IT Troubleshooting: The Movie -- The End of the Beginning -- What Are These Dots of Which You Speak? -- Keeping an Open Mind -- Summary -- Part III: Understanding IT System Problems -- Chapter 8: How IT Systems Are Structured -- In the Beginning, the Unix-verse Was Created… -- IP Freely -- Aging Tech -- Windows NT -- Windows vNext -- Creating a New Android -- The Upshot -- Living in the Internet Age -- Oh My God! The World Just Ended! -- Look for the Hashtag -- Hardware Is Hard Wearing -- Hardware Also Wears Out -- Summary -- Chapter 9: The Human Factor -- How the Human Factor and Staff Training Affects IT Systems -- Why Users Screw Up IT Systems -- Hardware -- Software -- Settings -- IT and Accessibility -- Users Are Not IT People -- The Monkey Mind -- People Are Complex -- Summary -- Chapter 10: The Peripheral Problem -- Riding the Legacy Wave -- Adding Legacy Devices to Windows -- Configuring and Troubleshooting Legacy Devices -- Troubleshooting Device Drivers -- What Else Goes Wrong with Peripherals? -- Summary -- Chapter 11: Building and Environmental Factors -- The World We Live In -- Weather -- Sand, Dust, Water, and Moisture -- The Built Environment -- Wi-Fi, Where-Fi Art Thou? -- Bluetooth and Cellular -- Cities and the Countryside -- Summary -- Chapter 12: How Climate Change Affects IT Support -- Right to Repair -- Support Lifecycles.How Your IT Policies Can Help Climate Action -- What's in a SOC? -- Should You Buy More Than You Need? -- So How Does This Help You and Your Business? -- Summary -- Part IV: Documentation and Reporting -- Chapter 13: Why Good Documentation Matters -- Documentation Saves Time and Money -- Documentation for Training -- Dumbing Things Down -- Documentation for Troubleshooting -- Personnel and SLAs -- Getting in Line -- Engineering Solutions -- Keep It Clear and Concise -- Summary -- Chapter 14: Creating Troubleshooting Guides -- Clean, Concise, and Easy to Understand -- Bots and A.I. -- Flow Logic -- The Dev Problem -- Now Let Me Tell You a Story… -- The Story Continues… -- What and Why -- So Does the Princess Kiss the Frog? -- Summary -- Chapter 15: Creating and Managing Reporting -- First-Line Support Paperwork -- Second- and Third-Line Support Paperwork -- Engineer Paperwork -- How Artificial Intelligence Can Aid Reporting -- Additional Forms and Reports -- Summary -- Chapter 16: Harnessing System and Error Reporting in Windows -- Reliability History -- Windows Tools -- System Information -- Performance Monitor -- Data Collector Sets -- Event Viewer -- Creating Custom Views -- Attaching Tasks to Events -- Getting More Use from Event Data -- Honorable Mention: Task Manager -- Summary -- Chapter 17: Obtaining Advanced Error and Status Information on PCs -- Getting Detailed Information About Errors -- Copying and Saving Event Details -- Connect to the Event Log on Another PC -- Finding Other Windows Error Logs -- Text File Logs -- XML and ETL Log Files -- dmp Files -- Summary -- Part V: Providing Remote Support -- Chapter 18: Remote Support Tools -- Remote Desktop -- Windows Remote Assistance -- Quick Assist/Intune Remote Help -- TeamViewer -- RealVNC -- LogMeIn -- Chrome Remote Desktop -- Summary -- Chapter 19: Gathering Information Remotely.Start with the Asset Tag -- Remote Access for Intune Managed Computers -- Permitting Remote Administration of PCs -- Sign into the Registry as Another User -- Using the Microsoft Management Console Remotely -- Summary -- Chapter 20: Helping Your Users to Help You -- Problem Steps Recorder -- Saving Screenshots -- Screencasting -- Xbox Game Bar -- Summary -- Chapter 21: Taking IT Support to the Next Level -- There's No "I" in Team -- The Honesty Box -- The Advisory Committee -- Career Advancement -- Looking to the Future -- Okay, So There is an "I" in Team -- "Come Together, Right Now" -- Summary -- Index.Halsey Mike887467MiAaPQMiAaPQMiAaPQ9910865249703321The IT Support Handbook2528843UNINA03406nam 22006135 450 991025520940332120230810192134.03-319-63396-110.1007/978-3-319-63396-1(CKB)3710000001632892(MiAaPQ)EBC4944162(DE-He213)978-3-319-63396-1(EXLCZ)99371000000163289220170810d2017 u| 0engurcnu||||||||rdacontentrdamediardacarrierTheories of the Logos /by Ermanno Bencivenga1st ed. 2017.Cham :Springer International Publishing :Imprint: Springer,2017.1 online resource (166 pages)Historical-Analytical Studies on Nature, Mind and Action,2509-4807 ;43-319-63395-3 Includes bibliographical references.Chapter 1. Logic: a contested term -- Chapter 2. Analytic logic -- Chapter 3. Dialectical logic -- Chapter 4. Oceanic logic -- Chapter 5.  Necessity -- Chapter 6.  Truth -- Chapter 7. Negation -- Chaper 8. Infinity -- Chapter 9. Mathematics -- Chapter 10. Texts -- Chapter 11. The Play of Logics.This book offers insight into the nature of meaningful discourse. It presents an argument of great intellectual scope written by an author with more than four decades of experience. Readers will gain a deeper understanding into three theories of the logos: analytic, dialectical, and oceanic. The author first introduces and contrasts these three theories. He then assesses them with respect to their basic parameters: necessity, truth, negation, infinity, as well as their use in mathematics. Analytic Aristotelian logic has traditionally claimed uniqueness, most recently in its Fregean and post-Fregean variants. Dialectical logic was first proposed by Hegel. The account presented here cuts through the dense, often incomprehensible Hegelian text. Oceanic logic was never identified as such, but the author gives numerous examples of its use from the history of philosophy. The final chapter addresses the plurality of the three theories and of how we should deal with it. The author first worked in analytic logic in the 1970s and 1980s, first researched dialectical logic in the 1990s, and discovered oceanic logic in the 2000s. This book represents the culmination of reflections that have lasted an entire scholarly career.Historical-Analytical Studies on Nature, Mind and Action,2509-4807 ;4LogicMathematical logicIdealism, GermanPhilosophyHistoryLogicMathematical Logic and FoundationsGerman IdealismHistory of PhilosophyLogic.Mathematical logic.Idealism, German.PhilosophyHistory.Logic.Mathematical Logic and Foundations.German Idealism.History of Philosophy.180Bencivenga Ermannoauthttp://id.loc.gov/vocabulary/relators/aut44782MiAaPQMiAaPQMiAaPQBOOK9910255209403321Theories of the Logos2066400UNINA