03578nam 22006735 450 991025487120332120200703121251.03-319-19938-210.1007/978-3-319-19938-2(CKB)3710000000452052(EBL)3567812(SSID)ssj0001534651(PQKBManifestationID)11891367(PQKBTitleCode)TC0001534651(PQKBWorkID)11495028(PQKB)11172479(DE-He213)978-3-319-19938-2(MiAaPQ)EBC3567812(PPN)187686564(EXLCZ)99371000000045205220150717d2016 u| 0engur|n|---|||||txtccrCustomer Value Generation in Banking[electronic resource] The Zurich Model of Customer-Centricity /by Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau1st ed. 2016.Cham :Springer International Publishing :Imprint: Springer,2016.1 online resource (209 p.)Management for Professionals,2192-8096Description based upon print version of record.3-319-19937-4 Includes bibliographical references.New Rules: The Drivers of Future-Viable Banking -- From Classic Business Models to a Customer-Centred Banking Architecture -- Change: The Path to a Future-Viable Bank Architecture (With a Significant Contribution by Charlotte Götz) -- Guidelines for Future-Viable Business Models.The banking sector is undergoing a process of fundamental transformation – mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century’s banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the ‘Zurich model for a customer-centric banking architecture’ enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.Management for Professionals,2192-8096FinanceCorporate governanceOrganizationPlanningFinance, generalhttps://scigraph.springernature.com/ontologies/product-market-codes/600000Corporate Governancehttps://scigraph.springernature.com/ontologies/product-market-codes/511020Organizationhttps://scigraph.springernature.com/ontologies/product-market-codes/516000Finance.Corporate governance.Organization.Planning.Finance, general.Corporate Governance.Organization.332Auge-Dickhut Stefanieauthttp://id.loc.gov/vocabulary/relators/aut933313Koye Bernhardauthttp://id.loc.gov/vocabulary/relators/autLiebetrau Axelauthttp://id.loc.gov/vocabulary/relators/autBOOK9910254871203321Customer Value Generation in Banking2100715UNINA