03732nam 2200781Ia 450 991017098500332120200520144314.01-134-81364-31-134-81365-11-282-77811-097866127781170-203-20866-810.4324/9780203208663 (CKB)1000000000250668(EBL)179810(OCoLC)647374579(SSID)ssj0000361290(PQKBManifestationID)12118553(PQKBTitleCode)TC0000361290(PQKBWorkID)10366728(PQKB)11392679(SSID)ssj0000887534(PQKBManifestationID)11499474(PQKBTitleCode)TC0000887534(PQKBWorkID)10841037(PQKB)21879451(MiAaPQ)EBC179810(Au-PeEL)EBL179810(CaPaEBR)ebr10057658(CaONFJC)MIL277811(OCoLC)1000437857(EXLCZ)99100000000025066819910208d1992 uy 0engurcn|||||||||txtrdacontentcrdamediacrrdacarrierHow organisations measure success the use of performance indicators in government /Neil Carter, Rudolf Klein, and Patricia Day1st ed.London ;New York Routledge19921 online resource (202 pages)Description based upon print version of record.1-138-46731-6 0-415-11912-X Includes bibliographical references (p. [184]-191) and indexes.Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990's: tools for managing political and administrative change; References; Name indexSubject indexThroughout the 1980's the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960's to their revival in the 1980's as part of the Financial Management Initiative and its apotheosis in the 1990's Next Steps Initiative.Administrative agenciesGreat BritainEvaluationCase studiesExecutive departmentsGreat BritainEvaluationCase studiesGovernment productivityGreat BritainCase studiesIndustrial productivityGreat BritainCase studiesAdministrative agenciesEvaluationExecutive departmentsEvaluationGovernment productivityIndustrial productivity354.4107/6Carter Neil1958-1762087Klein Rudolf142646Day Patricia1940-944985MiAaPQMiAaPQMiAaPQBOOK9910170985003321How organisations measure success4201796UNINA