02574nim 2200457Ka 450 991016343330332120241219100025.197814708601651470860163(CKB)3710000001047278(ODN)ODN0003046722(EXLCZ)99371000000104727820170215d2017 uy 1enguruna---|||||spwrdacontentsrdamediacrdamediacrrdacarrierVerbal judo, updated edition The gentle art of persuasion. /George J ThompsonUnabridged.Ashland Blackstone Publishing20171 online resource (6 audio files) digitalUnabridged.When you react, the event controls you. When you respond, you're in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view—and take the lead in most disputes. This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of human interaction: People feel the need to be respectedPeople would rather be asked than be toldPeople have a desire to know whyPeople prefer to have options over threatsPeople want to have a second chance Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo you'll be able to have your say—and say what you mean.Verbal Judo, Updated EditionNonfictionOverDriveBusinessOverDrivePsychologyOverDriveSelf HelpOverDriveNonfiction.Business.Psychology.Self Help.BUS007000PSY017000SEL040000bisacshThompson George J1780372Szarabajka Keith1780373AUDIO9910163433303321Verbal judo, updated edition4304263UNINA