02040nam 22004573 450 991016027740332120250302090405.097814926304941492630497(CKB)3710000001025922(BIP)053523353(MiAaPQ)EBC30352305(Au-PeEL)EBL30352305(EXLCZ)99371000000102592220250302d2017 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierThe Simple Truths of Service Inspired by Johnny the Bagger1st ed.Naperville :Sourcebooks, Incorporated,2017.©2017.1 online resource (80 p.) 9781492630487 1492630489 From the New York Times Bestselling author of The One Minute ManagerYour competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service.The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart.His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.Simple Truths of ServiceCustomer servicesConsumer satisfactionBusiness & economicsBlanchard Ken107069Glanz Barbara1441519MiAaPQMiAaPQMiAaPQBOOK9910160277403321The Simple Truths of Service4332205UNINA