05051nam 2200673 450 991015944620332120170121154044.09781522520856electronic9781522520849print10.4018/978-1-5225-2084-9(CKB)3710000001018934(MiAaPQ)EBC4786606(CaBNVSL)gtp00566758(OCoLC)968243598(IGIG)00171696(EXLCZ)99371000000101893420170116d2017 fy 0engurbn||||m|||ardacontentrdamediardacarrierHandbook of research on strategic alliances and value co-creation in the service industry /Shai Rozenes and Yuval Cohen [editors]Hershey, Pennsylvania :Business Science Reference,2017.©2017PDFs (507 pages) illustrationsAdvances in Hospitality, Tourism, and the Services Industry (AHTSI) Book Series1-5225-2084-8 Includes bibliographical references and index.Strategic relationships: a service science perspective / Md. Abul Kalam Siddike [and 3 others] -- Engineering value co-creation in product-service systems: processes, methods, and tools / Giuditta Pezzotta, Sergio Cavalieri, David Romero -- Co-creation emerging in markets and with consumers: contrasting service-dominant logic and value co-creation / Barbara Aquilani, Costanza Nosi, Tindara Abbate -- The importance of customer satisfaction and customer loyalty in the service sector / Kijpokin Kasemsap -- The interactive approach to exploring value co-creation / Maya Golan -- Role of PR in relations management with strategic partners leading to value co-creation / Tanushri Mukherjee, S. S. Nathawat-Aibas -- Service capability analysis as a contribution to co-creation / Rogério Puga-Leal, Marta Ormazabal -- Co-creating value derivations in a service system journey / Ralph D. Badinelli -- Value co-creation approach for improving performance of outsourced projects / Yuval Cohen, Shai Rozenes -- An analysis of the agile theory and methods in the light of the principles of the value co-creation / Bertrand Verlaine -- Social media marketing and value co-creation: a system dynamics approach / Francesca Costanza -- Strategic IT alignment in service sector / Abrar Haider, Sureerat Saetang -- QPLAN: a tool for enhancing software development project performance with customer involvement / Marco Antônio Amaral Féris -- Balancing value co-creation: culture, ecology, and human resources in tourism industry / Jesus Alcoba [and 4 others] -- Value co-creation in education: a case study on engineering education / V. E. Annamalai -- Student-faculty joint research as a strategic alliance for knowledge co-creation in academia / Neeta Baporikar -- Mobile services for development: an opportunity for academic co-creation / Alan Hartman -- E-service innovation in rural Africa through value co-creation / Anna Bon, Jaap Gordijn, Hans Akkermans -- Modelling and simulation perspective in service design: experience in transport information service development / Monica Dragoicea [and 3 others] -- Co-creation and healthcare operations management / Paul Lillrank -- Value co-creation in fitness centers: the role of customer citizenship behavior on perceived value, satisfaction, and repurchase intention / Weisheng Chiu, Sunyun Shin, Hyun-Woo Lee."[This book] is a comprehensive source of scholarly material on frameworks for the effective management of value co-creation in contemporary business contexts. Highlighting relevant perspectives across a range of topics, such as public relations, service-dominant logic, and consumer culture theory, this publication is ideally designed for professionals, researchers, graduate students, academics, and practitioners interested in emerging developments in the service industry"--Provided by publisher.Advances in hospitality, tourism, and the services industry book series.Strategic alliances (Business)Customer relationsEconomic value addedBusiness performanceConsumer culture theoryCustomer satisfactionProduct-service systemsProject managementPublic relationsService-dominant logicSocial media marketingSoftware managementStrategic alliances (Business)Customer relations.Economic value added.658.044Rozenes Shai1220306Rozenes ShaiCohen YuvalCaBNVSLCaBNVSLCaBNVSLBOOK9910159446203321Handbook of research on strategic alliances and value co-creation in the service industry2824252UNINA