02528nam 2200589 450 991015891880332120200520144314.01-62656-446-9(CKB)3710000001011622(MiAaPQ)EBC4694069(Au-PeEL)EBL4694069(CaPaEBR)ebr11332188(CaONFJC)MIL985375(OCoLC)970636012(BIP)056961596(EXLCZ)99371000000101162220170201h20172017 uy 0engurcnu||||||||rdacontentrdamediardacarrierAwakening compassion at work the quiet power that elevates people and organizations /Monica C. Worline, Jane E. DuttonOakland, California :Berrett-Koehler Publishers, Inc.,2017.20171 online resourceA BK business book"A BK Business Book."Includes index.Caring Is a Competitive AdvantageSuffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization--because ultimately, as they write, "Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities."BK business book.Organizational behaviorCompassionManagementPsychological aspectsOrganizational BehaviorCaringManagementBusiness & EconomicsSocial ScienceOrganizational behavior.Compassion.ManagementPsychological aspects.658.312Worline Monica C.1380110Dutton Jane E.MiAaPQMiAaPQMiAaPQBOOK9910158918803321Awakening compassion at work3421189UNINA