02921nam 2200541 450 991015624660332120230721043219.01-119-30821-6(CKB)3710000000679085(EBL)4526806(OCoLC)950466255(SSID)ssj0001667982(PQKBManifestationID)16456833(PQKBTitleCode)TC0001667982(PQKBWorkID)14339352(PQKB)10021341(MiAaPQ)EBC4526806(EXLCZ)99371000000067908520160606h20072007 uy 0engur|n|---|||||txtccrAssessing organizational performance in higher education /Barbara A. MillerSan Francisco, California :Jossey-Bass :Wiley,2007.©20071 online resource (267 p.)Research Methods for the Social Sciences ;v.4Description based upon print version of record.0-7879-8640-2 Includes bibliographical references and index.Table of Contents; Title; Copyright; TABLES, FIGURES, EXHIBITS, AND WORKSHEETS; FOREWORD; PREFACE; Organization of the Book; Acknowledgments; ABOUT THE AUTHOR; CHAPTER 1: Purpose of Assessment; Assessment User Groups; External Assessment User Groups; Internal Assessment User Groups; Summary; CHAPTER 2: Organizations as Systems; Systems Thinking; Internal System Elements; Summary; CHAPTER 3: Organizations as System; External System Elements; Summary; CHAPTER 4: Assessment Methods and Terminology; Measurement; Evaluation; Data Collection; Dissemination of Assessment Findings; SummaryCHAPTER 5: Defining and Measuring Organizational PerformanceAreas of Organizational Performance; Effectiveness; Productivity; Quality; Customer and Stakeholder Satisfaction; Efficiency; Innovation; Financial Durability; Critical Success Factors; Assessment Users' Preferred Areas of Organizational Performance; Interrelationships in Organizational Performance; Summary; CHAPTER 6: Creating and Maintaining Assessment Programs; Building Assessment Programs; Deploying Assessment Programs; Assessing Assessment Programs; Summary; GLOSSARY; REFERENCES; INDEX; End User License AgreementResearch Methods for the Social SciencesUniversities and collegesUnited StatesEvaluationUniversities and collegesUnited StatesAdministrationUniversities and collegesEvaluation.Universities and collegesAdministration.378.101Miller Barbara A.1943-1237661MiAaPQMiAaPQMiAaPQBOOK9910156246603321Assessing organizational performance in higher education2872931UNINA