02068oam 2200445 450 991015476570332120230808191904.01-292-08306-9(CKB)3710000000607621(MiAaPQ)EBC5186133(MiAaPQ)EBC5187228(MiAaPQ)EBC5833681(MiAaPQ)EBC6398931(EXLCZ)99371000000060762120210426d2016 uy 0engurcnu||||||||rdacontentrdamediardacarrierThe leader's guide to emotional agility how to use soft skills to get hard results /Kerrie FlemingHarlow, England :Pearson,[2016]©20161 online resource (192 pages) illustrations, tables1-292-08304-2 Includes bibliographical references (pages [174]-180) and index.About the author -- Acknowledgements -- Why you need to read this book -- Introduction -- Structure of the book -- The seven steps to emotional agility (ea) -- Step one: the real you -- Step two: how do you feel and why does it matter? -- Step three: becoming aware of others -- Step four: understanding the emotions -- Step five: managing your own emotions -- Step six: managing the emotions of others -- Step seven: creating awareness -- Emotional agility in action -- Using ea for difficult performance appraisals -- How to motivate a disengaged team using ea -- Using ea to enhance creativity and innovation -- Managing change using ea -- Becoming a more effective and influential leader using the seven steps of ea -- Conclusion -- Appendices -- References -- Index.EmotionsLeadershipEmotions.Leadership.658.4092019Fleming Kerrie1090565MiAaPQMiAaPQUtOrBLWBOOK9910154765703321The leader's guide to emotional agility2882928UNINA