03737nam 2200577 450 991015165430332120230725030520.00-273-76120-X1-282-98349-097866129834980-273-73002-9(MiAaPQ)EBC5174283(MiAaPQ)EBC5175354(MiAaPQ)EBC5136212(MiAaPQ)EBC5832974(MiAaPQ)EBC6401357(Au-PeEL)EBL5136212(CaONFJC)MIL298349(OCoLC)1024283619(EXLCZ)99267000000006726820190816d2010 uy 0engurun#|||uuuuutxtrdacontentcrdamediacrrdacarrierThe leader's guide to influence[electronic resource]how to use soft skills to get hard results /Mike Brent and Fiona Elsa Dent1st ed.Harlow Financial Times Prentice Hall2010viii, 231p. illIncludes bibliographical references (pages [222]-224) and index.Cover -- Praise for The Leader's Guide to Influence -- The Leader's Guide to Influence -- Contents -- Acknowledgements -- Introduction -- Chapter 1: Your Relationships: Get Them Right -- Chapter 2: What's Your Relationship Style? -- Chapter 3: Understanding My Relationships -- Chapter 4: What Makes Relationships Go Wrong? -- Chapter 5: Relationship Networking -- Chapter 6: Creating the Right Impression -- Chapter 7: Listening -- Chapter 8: Quality Questioning -- Chapter 9: Trust and Authenticity -- Chapter 10: Rapport and Empathy -- Chapter 11: How to Become More Self- and Othersaware -- Chapter 12: Emotional Awareness Andmanagement -- Chapter 13: Being Politically Astute -- Chapter 14: How to Handle Conflict -- Chapter 15: Giving and Receiving Feedback -- Chapter 16: Managing Challenge -- Chapter 17: How to Be Appreciative -- Chapter 18: Reframing -- Chapter 19: The Language of Influence Andrelationship -- Chapter 20: The Art of Storytelling -- Chapter 21: Your Approach to Influence -- Chapter 22: And Finally . . . -- References and Booklist -- Index.Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict.Financial Times series.LeadershipInfluence (Psychology)Interpersonal relationsCommunication in managementLeadership.Influence (Psychology)Interpersonal relations.Communication in management.658.4092Brent Mike1097428Dent Fiona Elsa623686MiAaPQtBOOK9910151654303321The leader's guide to influence2617822UNINA