01334nam 2200469 450 991015156790332120230808200512.01-933820-56-X(CKB)3710000000941779(MiAaPQ)EBC4744502(WaSeSS)IndRDA00115605(EXLCZ)99371000000094177920160425h20162016 uy| 0engurcnu||||||||rdacontentrdamediardacarrierBlind spot illuminating the hidden value in business /Steve Diller, Nathan Shedroff, Sean SauberBrooklyn, NY :Rosenfeld Media,[2016]©20161 online resource (249 pages) color illustrationsTwo waves booksIncludes index.1-4920-1837-6 1-4920-1853-8 Includes bibliographical references and index.Customer relationsBusinessCustomer relations.Business.658.812Diller Steve1239153Shedroff NathanSauber SeanMiAaPQMiAaPQMiAaPQBOOK9910151567903321Blind spot2875360UNINA