02272nim 2200409Ka 450 991015047500332120250814103520.41-4690-5821-9(CKB)3710000000944305(BIP)065053686(ODN)ODN0002410770(EXLCZ)99371000000094430520151231d2015 uy 0enguruna---|||||spwrdacontentsrdamediacrdamediacrrdacarrierI hear you Repair communication breakdowns, negotiate successfully, and build consensus... in three easy steps. /Donny EbensteinUnabridged.Rego Park Your Coach Digital20151 online resource (9 audio files) digitalUnabridged.Birth, death, and conflict—three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication—not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Listeners learn how to: Tell the other person's story—the cornerstone of real engagement Look from the outside in and see themselves as others do Recognize the role systemic factors play—and transform a conflict into a shared challenge Overcome the defense mechanisms that derail dialogue For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.I Hear YouNonfictionOverDriveBusinessOverDriveNonfiction.Business.BUS007000BUS019000BUS110000bisacshEbenstein Donny1435872Talbot WesnrtAUDIO9910150475003321I hear you4424492UNINA