03058nam 22005295 450 991014860110332120250811142139.01-4875-9263-91-4875-9698-710.3138/9781487596989(CKB)3710000000921727(MiAaPQ)EBC4730395(DE-B1597)479373(OCoLC)992472084(DE-B1597)9781487596989(OCoLC)967519857(MdBmJHUP)musev2_107617(EXLCZ)99371000000092172720191221d2017 fg engurcnu||||||||rdacontentrdamediardacarrierHow To Break Bad News A Guide for Health Care Professionals /Robert BuckmanToronto :University of Toronto Press,[2017]©19921 online resource (234 pages)Heritage0-8020-6790-5 Includes bibliographical references.Frontmatter --Contents --Acknowledgments --1. Introduction --2. Why Breaking Bad News Is Difficult --3. Basic Communication Skills --4. Breaking Bad News: A Six-Step Protocol --5. The Patient's Reactions --6. Other Peoples' Reactions --Conclusion --Appendix: An Interview Using the Breaking-Bad-News Protocol --NotesFor many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing (such as genital herpes). To date medical education has done little to train practitioners in coping with such situations. With this guide Robert Buckman and Yvonne Kason provide help. Using plain, intelligible language they outline the basic principles of breaking bad new and present a technique, or protocol, that can be easily learned. It draws on listening and interviewing skills that consider such factors as how much the patient knows and/or wants to know; how to identify the patient's agenda and understanding, and how to respond to his or her feelings about the information. They also discuss reactions of family and friends and of other members of the health care team. Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.Physician and patientInterpersonal communicationBad newsPhysician and patient.Interpersonal communication.Bad news.610.69/6Buckman Robertauthttp://id.loc.gov/vocabulary/relators/aut.504365DE-B1597DE-B1597BOOK9910148601103321How To Break Bad News3409365UNINA