03729nam 2200757 a 450 991014696330332120221206151521.01-280-55467-397866105546760-470-84591-00-470-85225-9(CKB)111035898482744(CtWfDGI)bks00001685(SSID)ssj0000080482(PQKBManifestationID)11107965(PQKBTitleCode)TC0000080482(PQKBWorkID)10096053(PQKB)11229705(MiAaPQ)EBC4691844(Au-PeEL)EBL4691844(CaONFJC)MIL55467(OCoLC)1024257335(PPN)249659298(EXLCZ)9911103589848274420020308d2001 uy 0engurzn||||||txtccrQoS[electronic resource] measurement and evaluation of telecommunications quality of service /William C. Hardy1st ed.New York Wileyc20011 online resource (235 pages)Includes index.Title from title screen.0-471-49957-9 Quality of Service (QoS) is continuously growing in importance in the telecommunications industry because competition is growing fiercer by the day. By drawing on 30 years of experience, William C. Hardy explains how to examine specific tools and techniques that he has developed for the measurement and evaluation of QoS and understand the underlying analysis perspectives and methodologies.Details the basic concepts of QoS, together with the methodologies for organizing, structuring, and carrying out analyses of QoS from scratch.Describes the atttributes of the telecommunications service that determine user perception of quality in non-technical terms.Discusses specific measures, measurement techniques and evaluation criteria for all of the factors that affect user perception of QoS.Addresses user concerns including:* Will I be able to get to the service when I want to use it?* How long does it take before I know a connection is being set up?* How good will voice sound over a connection?* Includes valuable tips for QoS analysis and the perspectives vital for describing QoS in ways that are useful and operationally meaningful.Whether you have a limited technical background or are a telecommunications professional this simple and straightforward approach will be an essential tool to understanding QoS.TelecommunicationQuality controlTelecommunicationCustomer servicesTelecommunication systemsEvaluationTelecommunicationQuality controlTelecommunicationCustomer servicesTelecommunication systemsEvaluationElectrical & Computer EngineeringHILCCEngineering & Applied SciencesHILCCTelecommunicationsHILCCElectronic books.lcshTelecommunicationQuality control.TelecommunicationCustomer services.Telecommunication systemsEvaluation.TelecommunicationQuality controlTelecommunicationCustomer servicesTelecommunication systemsEvaluationElectrical & Computer EngineeringEngineering & Applied SciencesTelecommunications384.043Hardy William C184396Books24x7, Inc.CtWfDGICtWfDGIBOOK9910146963303321QoS1573117UNINA