01117nam0-22002891i-450-99000621654040332120131217102403.0000621654FED01000621654(Aleph)000621654FED0100062165420000112d1994----km-y0itay50------baitaITy-------00-yyCommento al D.P.R. 12 ottobre 1993 n. 572 recante in nota le modifiche disposte dal D.P.R. 12 aprile n. 362 "Regolamento di esecuzione della legge sulla cittadinanza italiana" (legge5 febbario 1992 n. 91)Salvatore ArenaMinerbioS.P.E.L.199478 p.24 cm342.083026Arena,Salvatore235311ITUNINARICAUNIMARCBK990006216540403321BUSTA 3 (26) 227375*FGBCFGBCCommento al D.P.R. 12 ottobre 1993 n. 572 recante in nota le modifiche disposte dal D.P.R. 12 aprile n. 362 "Regolamento di esecuzione della legge sulla cittadinanza italiana" (legge5 febbario 1992 n. 91647737UNINA04361nam 2200685 a 450 991014640600332120170815162846.00-470-42851-11-282-11264-397866121126450-470-37773-9(CKB)1000000000747778(EBL)433909(OCoLC)427897480(SSID)ssj0000073965(PQKBManifestationID)11110134(PQKBTitleCode)TC0000073965(PQKBWorkID)10118659(PQKB)11706751(MiAaPQ)EBC433909(EXLCZ)99100000000074777820080124d2008 uy 0engur|n|---|||||txtccrThe business-oriented CIO[electronic resource] a guide to market-driven management /George TillmanHoboken, N.J. John Wiley & Sonsc20081 online resource (275 p.)Description based upon print version of record.0-470-27812-9 Includes bibliographical references and index.THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; NOTES; Chapter 2: IT Governance; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 3: IT Strategy and Planning; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTE; Chapter 4: Portfolio Management; THE PROBLEMTHE IT SOLUTIONWHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 6: Market Intelligence; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; Chapter 7: Service-Offering Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 8: Performance ManagementTHE PROBLEMTHE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 10: In Search of Customer Service; DO WHAT I SAY, NOT WHAT I DO; A NEW LOOK AT SERVICE; SERVICE ECONOMY VERSUS SERVICE MENTALITY; DO YOU WANT COURTESY WITH THAT?; REFERENCES; NOTES; Chapter 11: Local Heroes; ACHIEVING MARKET-DRIVEN MANAGEMENT; FIRST STEPS FIRST; A FINAL THOUGHT; REFERENCES; NOTESIndexThe Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner.Chief information officersInformation technologyManagementBusiness planningInformation technologyEconomic aspectsConsumer satisfactionEconomic aspectsElectronic books.Chief information officers.Information technologyManagement.Business planning.Information technologyEconomic aspects.Consumer satisfactionEconomic aspects.658.4658.4/038658.4038Tillmann George859265MiAaPQMiAaPQMiAaPQBOOK9910146406003321The business-oriented CIO2099630UNINA