02618nam 2200589Ia 450 991014611430332120180612234435.01-906465-57-61-907293-38-897866120425151-282-04251-3(CKB)1000000000725454(EBL)428308(OCoLC)437112365(SSID)ssj0000293322(PQKBManifestationID)11256116(PQKBTitleCode)TC0000293322(PQKBWorkID)10274600(PQKB)11539977(MiAaPQ)EBC428308(iGPub)WILEYB0018491(EXLCZ)99100000000072545420090323d2009 uy 0engur|n|---|||||txtccrCustomer genius[electronic resource] becoming a customer-centric business /Peter Fisk1st ed.Chichester Capstone Publishingc20091 online resource (408 p.)Includes index.1-84112-788-4 1-906465-56-8 ""Customer Genius: Becoming a customer-centric business""; ""Part 1: The customer world""; ""Track 1: Hello!""; ""Track 2: My world � people and their passions""; ""Track 3: My agenda � what matters most to me""; ""Track 4: My terms � power to the people""; ""Track 5: My business � the customer business""; ""Part 2: The customer business""; ""Dimension 1: Customer vision""; ""Dimension 2: Customer strategy""; ""Dimension 3: Customer insights""; ""Dimension 4: Customer propositions""; ""Dimension 5: Customer solutions""; ""Dimension 6: Customer connections""""Dimension 7: Customer experiences""""Dimension 8: Customer service""; ""Dimension 9: Customer relationships""; ""Dimension 10: Customer performance""; ""Part 3: The customer champions""; ""Track 6: Leadership � leading a customer revolution""; ""Track 7: Culture � creating passion in people""; ""Track 8: Transformation � the journey to customer-centricity""; ""Appendix: The Genius Lab""; ""Credits""; ""About the author""; ""Index""Customer relationsManagementElectronic books.Customer relations.Management.658.8/12658.812Fisk Peter(Peter Robert)862261MiAaPQMiAaPQMiAaPQBOOK9910146114303321Customer genius2064422UNINA