02778nam 2200661 a 450 991014398740332120170809163211.01-119-20544-11-281-78805-897866117880560-470-39109-X(CKB)1000000000540923(EBL)468603(OCoLC)263431080(SSID)ssj0000096645(PQKBManifestationID)11981521(PQKBTitleCode)TC0000096645(PQKBWorkID)10083436(PQKB)10159127(MiAaPQ)EBC468603(CaSebORM)9780470445075(EXLCZ)99100000000054092320080402d2008 uy 0engur|n|---|||||txtccrAchieving class A business excellence[electronic resource] an executive's perspective /Dennis Groves, Kevin Herbert, Jim Correll1st editionHoboken, N.J John Wiley & Sonsc20081 online resource (401 p.)Oliver WightIncludes index.0-470-44507-6 0-470-26034-3 Includes bibliographical references and index.Opportunity -- Fact-finding--Greg meets his team -- Greg's directives -- Breakdown -- Listening -- And learning -- Observing -- Possibilities -- Beginning -- Hope -- Decision time -- Kick-off -- Involvement -- Education, education, education -- Process design -- Customer service -- Customer satisfaction -- Competitive pressure -- Class A leadership -- Sustainability, and more.A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.Oliver Wight manufacturing series.ManagementStrategic planningLeadershipElectronic books.Management.Strategic planning.Leadership.658.4092Groves Dennis1942-962291Herbert Kevin(Kevin P.)208903Correll James G251361MiAaPQMiAaPQMiAaPQBOOK9910143987403321Achieving class A business excellence2181925UNINA