05424nam 2200649 a 450 991014371680332120170809164620.01-119-19803-81-280-91676-197866109167640-470-13591-3(CKB)1000000000356500(EBL)304942(OCoLC)166880500(SSID)ssj0000074857(PQKBManifestationID)11125461(PQKBTitleCode)TC0000074857(PQKBWorkID)10127223(PQKB)10547598(MiAaPQ)EBC304942(CaSebORM)9780470095218(PPN)13236588X(EXLCZ)99100000000035650020061117d2007 uy 0engur|n|---|||||txtccrThe executive's guide to information technology[electronic resource] /John Baschab, Jon Piot ; foreword by Nicholas G. Carr2nd ed.Hoboken, N.J. John Wiley & Sonsc20071 online resource (673 p.)Description based upon print version of record.0-470-09521-0 Includes bibliographical references and index.THE EXECUTIVE'S GUIDE TO INFORMATION TECHNOLOGY; Foreword; Contents; Acknowledgments; About the Authors; Preface to the Second Edition; Preface to the First Edition; Part I: The Effective IT Organization; Chapter 1: The IT Dilemma; What Good Is Information Technology?; Information Technology Misery; A Burning Platform; Information Technology Satisfaction?; The Information Technology Dilemma; Chapter 2: IT Ineffectiveness Sources and Causes; Symptoms of IT Distress; Proximate and Ultimate Causes of IT Ineffectiveness; Steps to Effective IT Management; Chapter 3: Information Technology CostsWhy This Topic Is ImportantIntroduction to Benchmarking IT Spending; IT Spending-Trends, Comparisons, and Benchmarking; Key IT Cost Drivers; Scale Economies; Aligning IT Spending with Business Strategy; Taking Action Based on Spending Benchmarks; IT Spending Decisions: Summary; Chapter 4: IT Scope and Strategy; Why This Topic Is Important; Scope of IT Activities; Setting IT Strategic Priorities; Methodologies for IT Management; Part II: Managing the IT Department; Chapter 5: The IT Organization; Why This Topic Is Important; IT Organization Overview; IT Department Organization StructureIT Operations and Infrastructure GroupApplication Development and Support; CIO and Administrative Support; Other IT Organizational Issues; Summary; Chapter 6: The Chief Information Officer; Why This Topic Is Important; Critical Role of the CIO; The Talent Challenge; Responsibilities and Skills Needed; How Successful CIOs Allocate Their Time; Recruiting and Retaining the Ideal Candidate; Other Factors Impacting the CIO's Role; Getting Promoted; The Role of the IT Steering Committee; Evaluating the CIO; The CTO; Organizations for CIOs; Chapter 7: IT Standards; Why This Topic Is ImportantStandard Setting for Technology AreasFramework for Setting Technology Standards; Free and Open Source Software; Product Life-Cycle Analysis and Implications for Technology Standard Setting; Communicating IT Standards to the Business; Enforcing IT Standards; What to Do When You Inherit a "Highly Heterogeneous Environment"; Summary; Sources of Information for Assessing Technology Standards; Chapter 8: IT Operations and Infrastructure; Why This Topic Is Important; Scope of Operations; Performance Management and Service Level Agreements; Techniques for Standardizing IT OperationsSetting Staffing Resource LevelsImportance of Process Improvement and Root Cause Analysis; Communicating Success; Evaluating Infrastructure Investments; Summary; Chapter 9: IT Problem Management; Why This Topic Is Important; Problem and Request Management; Managing an Effective Help Desk; Help Desk Outsourcing; Chapter 10: Application Management; Why This Topic Is Important; Architecture; Application Strategy; Software as a Service; Maintaining Existing Applications; Developing New Applications; Implementing Packaged Applications; Quality Assurance Testing; SummaryChapter 11: IT Human ResourcesPraise for the The Executive's Guide to Information Technology""This book is important reading. It offers practical, real-world insight and pragmatic no-nonsense approaches for people who have a stake in corporate IT. ""--Lynda Applegate, Henry R. Byers Professor of Business Administration, Harvard Business School""Information systems and processes are very important parts of our due diligence assessment of a company--yet the jargon is often more difficult to understand than many foreign languages. Baschab and Piot effectively translate IT into words and concepts that businInformation resources managementInformation technologyManagementInformation resources management.Information technologyManagement.658.4038Baschab John1968-887099Piot Jon1966-887100MiAaPQMiAaPQMiAaPQBOOK9910143716803321The executive's guide to information technology2004383UNINA