04301 am 22006613u 450 991014212110332120230320185036.01-922144-34-7(CKB)2670000000485374(EBL)4585019(MiAaPQ)EBC4585019(WaSeSS)IndRDA00057706(Au-PeEL)EBL4585019(CaPaEBR)ebr11234710(OCoLC)845670369(oapen)https://directory.doabooks.org/handle/20.500.12854/27085(EXLCZ)99267000000048537420160719h20132013 uy| 0engur|n|---|||||rdacontentrdamediardacarrierPutting citizens first engagement in policy and service delivery for the 21st century /Evert A. Lindquist, Sam Vincent and John Wanna (eds.)CanberraANU Press2013Canberra :ANU E Press,[2013]©20131 online resource (220 p.)Australia and New Zealand School of Government (ANZSOG)Description based upon print version of record.1-922144-33-9 Preliminary pages; Foreword; Contributors; 1. Putting Citizens First: Engagement in policy and service delivery for the 21st century; Part I. Setting the Scene: The evolving landscape for citizen engagement; 2. Engaging Citizens: Can Westminster coexist with meaningful citizen-centric engagement?; 3. Beyond New Public Management: Will governments let citizens and communities determine policy choices and service mixes?; 4. Citizens and Governments: Getting closer or further apart?; Part II. Drivers for Change: Innovations in citizen-centric governance5. Engaging Citizens in Policy Innovation: Benefiting public policy from the design inputs of citizens and stakeholders as 'experts'6. Engaging Citizens in Co-producing Service Outcomes; 7. Citizens, Customers, Clients or Unwilling Clients? Different and effective strategies for citizen-centric delivery; 8. Measuring Citizen Feedback and Gauging Citizen Satisfaction; 9. Information Technology and New Media as Tools of Engagement; Part III. Case Studies: Land management and Indigenous empowerment10. From Little Things, Big Things Grow: The rise of Landcare and citizen-orientated land management in Victoria11. Volunteers as Agents of Co-production: The example of NSW State Reserves; 12. Indigenous Empowerment in Land Management; 13. Improving Indigenous Access: Three practitioner perspectives on citizen engagement; Part IV. Case Studies: Fostering community engagement and connectedness; 14. Singapore's Social Safety Net and Human Service Provisions; 15. Challenges in Engaging Citizens as Partners in the Community Sector; 16. Challenges in Engaging Citizens as Partners in Housing17. Building Citizen Feedback into Program Redesign18. New Ways of Engaging Citizens in Service Delivery; 19. Dilemmas of Engagement: Seriously empowering our community; 20. Volunteers as Agents of Co-productio; Part V. Case Studies: Engaging with information technology and new media; 21. Informing Tax Policy Legislation: Thinking differently about consultation processes; 22. Inland Revenue New Zealand: From hosting consultations to managing conversationsThis book explores the ways in which governments are putting citizens first in their policy-making endeavours.Australia and New Zealand School of Government (ANZSOG)Public administrationCitizen participationPublic administrationTechnological innovationspolicy studiespublic sectorAustraliaDemocracyLandcare in AustraliaSocial securityPublic administrationCitizen participation.Public administrationTechnological innovations.Lindquist Evert Aauth1337939Lindquist Evert A.Vincent SamWanna JohnMiAaPQMiAaPQMiAaPQBOOK9910142121103321Putting citizens first3057669UNINA