02079nam 2200481 a 450 991014061610332120230725023128.01-906124-53-1(CKB)2670000000011778(EBL)500755(OCoLC)745976620(SSID)ssj0000485739(PQKBManifestationID)12196532(PQKBTitleCode)TC0000485739(PQKBWorkID)10604865(PQKB)11740029(MiAaPQ)EBC500755(EXLCZ)99267000000001177820100630d2010 uy 0engur|n|---|||||txtccrThe ITIL V3 manager's bridge certificate in IT service management[electronic resource] a guide for exam candidates /Colin RuddSwindon British Informatics Society Limited20101 online resource (713 p.)Includes index.1-906124-20-5 ITIL® is a framework for IT service management and provides best management practice to meet ISO 20k. The objective of the ITIL Service Management framework is to give guidance to all types of organisations that provide IT services to businesses. The Manager's Bridge Certificate is intended for those who have an ITIL (V1 or V2) Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL V3 Expert in IT Service Management. The main focus of the Managers Bridge will be the NEW content of ITIL V3 and the content that has changed. TheInformation technologyManagementManagement information systemsInformation technologyManagement.Management information systems.658.4038Rudd Colin926977MiAaPQMiAaPQMiAaPQBOOK9910140616103321The ITIL V3 manager's bridge certificate in IT service management2410483UNINA