01746nam 2200505 450 991013939580332120230814231619.01-119-50754-50-470-90020-2(CKB)2480000000008392(SSID)ssj0000506289(PQKBManifestationID)11301410(PQKBTitleCode)TC0000506289(PQKBWorkID)10514701(PQKB)10183016(MiAaPQ)EBC5215617(EXLCZ)99248000000000839220180205h20182018 uy 0engurcnu||||||||txtccrService systems management and engineering creating strategic differentiation and operational excellence /C. M. Chang, The State University of New York at BuffaloHoboken, New Jersey :John Wiley & Sons, Inc.,2018.©20181 online resource (908 pages) illustrationsBibliographic Level Mode of Issuance: Monograph0-470-42332-3 Includes bibliographical references at the end of each chapters and index.Systems engineeringManagement information systemsService industriesInformation technologyManagementSystems engineering.Management information systems.Service industriesInformation technologyManagement.620.001171Chang C. M(Ching Ming),1935-522024MiAaPQMiAaPQMiAaPQBOOK9910139395803321Service systems management and engineering835169UNINA