02657nam 2200553Ia 450 991013935530332120200520144314.01-74223-206-X(CKB)2520000000009615(EBL)533839(OCoLC)635292069(SSID)ssj0000474916(PQKBManifestationID)11296623(PQKBTitleCode)TC0000474916(PQKBWorkID)10462714(PQKB)11772258(MiAaPQ)EBC533839(Au-PeEL)EBL533839(CaPaEBR)ebr10370173(EXLCZ)99252000000000961520100120d2010 uy 0engur|n|---|||||txtccrPolicy in action[electronic resource] the challenge of service delivery /John Wanna, John Butcher, Benoit FreyensSydney UNSW Pressc20101 online resource (333 p.)Description based upon print version of record.1-921410-72-8 Contents; Preface; Acknowledgments; Introduction: Policy in action -the challenge of service delivery and implementation; 1: The transformation of the service delivery state; 2: The politics of service delivery; 3: Understanding the economics of service delivery; 4: Choices in delivery; 5: Purchasing services; 6: Who is being served?; 7: Program design and planning; 8: Program implementation and management; 9: Performance management; 10: Public sector governance and networked delivery; 11: The future of policy and service delivery; Notes; Bibliography; IndexModern governments have undergone significant change over the past 30 years. Such change has impacted on the way governments structure their organisations, deliver services and relate to their citizenry. But how has public policy formulation changed and affected the design and delivery of government programs and services in Australia? Policy in Action is the first book to address this question, offering descriptive accounts of how public services programs are designed and implemented and how they might be better managed.Policy sciencesPublic administrationElectronic books.Policy sciences.Public administration.320.6Wanna John282039Freyens Benoit998851Butcher John601648MiAaPQMiAaPQMiAaPQBOOK9910139355303321Policy in action2291402UNINA