01839oam 2200517 a 450 991013607320332120171223082601.0979-82-16-03992-1979-82-16-16932-11-4408-4854-810.5040/9798216039921(CKB)3710000000915304(MiAaPQ)EBC4719171(EXLCZ)99371000000091530420240214e20162024 uy 0engurcnu||||||||rdacontentrdamediardacarrierYes! on demand how to create winning, customized library service /Kathy L. MiddletonSanta Barbara, Calif. :Libraries Unlimited, an imprint of ABC-CLIO, LLC,2017.London :Bloomsbury Publishing (UK),20241 online resource (144 pages)1-4408-4853-X Includes bibliographical references and index.Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.Customer servicesUnited StatesCase studiesLibrariesCustomer servicesLibrary employeesIn-service trainingPublic librariesUnited StatesAdministrationPublic services (Libraries)Customer servicesLibrariesCustomer services.Library employeesIn-service training.Public librariesAdministration.Public services (Libraries)025.5Middleton Kathy L1249242DLCDLCUtOrBLWBOOK9910136073203321Yes! on demand2895051UNINA