03021nam 2200697Ia 450 991101929980332120200520144314.0978661212178497804704960530470496053978111919839011191983999781282121782128212178297804704960390470496037(CKB)1000000000747644(EBL)433759(OCoLC)430828462(SSID)ssj0000116293(PQKBManifestationID)12034703(PQKBTitleCode)TC0000116293(PQKBWorkID)10036181(PQKB)11388341(MiAaPQ)EBC433759(Perlego)1007308(EXLCZ)99100000000074764420090211d2009 uy 0engur|n|---|||||txtccrBusiness process mapping improving customer satisfaction /J. Mike Jacka, Paulette J. Keller2nd ed.Hoboken, NJ Wileyc20091 online resource (338 p.)Includes index.9780470444580 0470444584 Business Process Mapping: Improving Customer Satisfaction, Second Edition; Contents; Preface; Introduction: Pinocchio and the World of Business; Chapter 1: What Is This Thing Called Process Mapping?; Chapter 2: Process Identification; Chapter 3: Information Gathering; Chapter 4: Interviewing and Map Generation; Chapter 5: Map Generation: An Example; Chapter 6: Analysis; Chapter 7: Map Analysis: An Example; Chapter 8: Pitfalls and Traps; Chapter 9: Customer Mapping; Chapter 10: RACI Matrices; Chapter 11: Enterprise Risk Management and Process Mapping; Chapter 12: Where Do We Go from Here?IndexPraise For Business Process Mapping: Improving Customer Satisfaction, Second Edition ""A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!""-Timothy R. Holmes, CPA former General Auditor, American Red Cross ""Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic ofbusiness process mapping. From the outset, this book will engage you and draw you into the worldof business Consumer satisfactionCustomer relationsReengineering (Management)Consumer satisfaction.Customer relations.Reengineering (Management)658.401658.8/12658.812Jacka J. Mike1840243Keller Paulette J1841812MiAaPQMiAaPQMiAaPQBOOK9911019299803321Business process mapping4421664UNINA01864nam 2200577zu 450 991013337840332120210807004505.02-84246-183-510.4000/books.bibpompidou.1182(CKB)3390000000053444(SSID)ssj0001537244(PQKBManifestationID)11822364(PQKBTitleCode)TC0001537244(PQKBWorkID)11534566(PQKB)11034235(WaSeSS)IndRDA00044559(FrMaCLE)OB-bibpompidou-1182(oapen)https://directory.doabooks.org/handle/20.500.12854/45788(PPN)182831566(oapen)doab45788(EXLCZ)99339000000005344420160829d2010 uy freur|||||||||||txtccrÉcrire, écrire, pourquoi ? Linda Lê : entretien avec Michel CrépuÉditions de la Bibliothèque publique d’information2010[Place of publication not identified]Éditions de la Bibliothèque publique d'information20101 online resource (12 pages)Paroles en réseau,1765-2782Bibliographic Level Mode of Issuance: Monograph2-84246-133-9 Languages & LiteraturesHILCCLiterature - GeneralHILCCrêveécriturevoyagesidentitéentretiensentiment d'écritureLanguages & LiteraturesLiterature - GeneralLê Linda884380Crépu MichelPQKBBOOK9910133378403321Écrire, écrire, pourquoi ? Linda Lê : entretien avec Michel Crépu1974871UNINA