01413nam 22003373 450 991013321870332120200512095214.0(CKB)3400000000017116(ItFiC)it 08671028(EXLCZ)99340000000001711620110314d2008 uy 0engProceedings of the 11th Toulon-Verona international conference on quality in services higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008 /[edited by Rocco Moliterni]Firenze Firenze University Press2008Proceedings e report ;44Proceedings.Mode of access: World Wide Web.Free of charge.88-8453-855-6 http://www.ilibri.casalini.it/toc/08671028.pdfTOCProceedings of the 11th Toulon-Verona international conference on quality in servicesServizi pubblici - Controllo di qualità - Congressi - 2008Servizi pubblici - Controllo di qualità - Congressi - 2008363.60685Moliterni Rocco292525ItFiCItFiCBOOK9910133218703321Proceedings of the 11th Toulon-Verona international conference on quality in services2264900UNINA