02606nam 22005053 450 991013321870332120241230084506.0(CKB)3400000000017116(ItFiC)it 08671028(MiAaPQ)EBC31860440(Au-PeEL)EBL31860440(EXLCZ)99340000000001711620241230d2008 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierProceedings of the 11th Toulon-Verona International Conference on Quality in Services Higher Education, Health Care, Local Government, Tourism, Banking1st ed.Firenze :Firenze University Press,2008.©2008.1 online resource (888 pages)Proceedings e report ;44Proceedings.Mode of access: World Wide Web.Free of charge.9788884538550 8884538556 http://www.ilibri.casalini.it/toc/08671028.pdfTOCThe Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.Proceedings e ReportProceedings of the 11th Toulon-Verona international conference on quality in servicesServizi pubblici - Controllo di qualità - Congressi - 2008Servizi pubblici - Controllo di qualità - Congressi - 2008363.60685Moliterni Rocco292525Martin Jacques416376MiAaPQMiAaPQMiAaPQBOOK9910133218703321Proceedings of the 11th Toulon-Verona International Conference on Quality in Services4305877UNINA