01476oam 2200493zu 450 991013142020332120210807004917.01-119-19840-2(CKB)3710000000492880(SSID)ssj0001579535(PQKBManifestationID)16255581(PQKBTitleCode)TC0001579535(PQKBWorkID)14860916(PQKB)11767388(EXLCZ)99371000000049288020160829d2009 uy engtxtccrBusiness process mapping workbook : improving customer satisfaction[Place of publication not identified]Wiley2009Bibliographic Level Mode of Issuance: Monograph0-470-44628-5 Business planningTotal quality managementFlow chartsManagement TheoryHILCCManagementHILCCBusiness & EconomicsHILCCBusiness planningTotal quality managementFlow chartsManagement TheoryManagementBusiness & Economics658.401Jacka J. Mike882916Keller Paulette JPQKBBOOK9910131420203321Business process mapping workbook : improving customer satisfaction2066215UNINA