00891nam0-2200313---450-99000950795040332120120110112358.0978-1-4419-1627-3000950795FED01000950795(Aleph)000950795FED0100095079520120110d2010----km-y0itay50------baengUS--------001yyHandbook of service sciencePaul P.Maglio, Cheryl A.Kieliszewski, James C.SpohrerNew YorkSpringer2010xvii; 758 p.24 cmMaglio,Paul P.514853Kieliszewski,Cheryl A.514854Spohrer,James C.ITUNINARICAUNIMARCBK9900095079504033211-6-577-TI9729ECAECAHandbook of service science850962UNINA