00892nam0-2200301---450-99000822840040332120051118112649.01-57851-687-0000822840FED01000822840(Aleph)000822840FED0100082284020051118d1996----km-y0itay50------baengUS--------001yy<<The >>loyalty effectthe hidden force behind growth, profits, and lasting valueFrederick F.Reichheld, Thomas TealBostonHarvard Business School Press1996XVIII, 322 p.24 cmReichheld,Frederick F.499051Teal,Thomas425163ITUNINARICAUNIMARCBK9900082284004033214-0-682-TI8866ECAECALoyalty effect738350UNINA