00879nam0-2200301---450-99000818112040332120050908093617.00-471-84615-5000818112FED01000818112(Aleph)000818112FED0100081811220050908d2001----km-y0itay50------baengUS--------001yyRomancing the customermaximizing grand value through powerful relationship managementPaul temporal, Martin TrottSingaporeJohn Wiley & Sons2001XII, 211 p.23 cmTemporal,Paul289062Trott,Martin291858ITUNINARICAUNIMARCBK9900081811204033211-70-30-TI8807ECAECARomancing the customer735821UNINA