00810nam0-22002891i-450-99000663418040332120001010000663418FED01000663418(Aleph)000663418FED0100066341820001010d--------km-y0itay50------baitay-------001yyCustomer servicemisurare e valutare la qualita' del servizioLinda M. LashMilanoETAS libri1992XIV , 170 p., 24 cmGestione d'impresaMarketing e venditeLash,Linda M.107562ITUNINARICAUNIMARCBK990006634180403321VI H 16916896FSPBCFSPBCCustomer service417555UNINAGEN01