00786nam0-22002771i-450-99000393823040332188-453-1106-6000393823FED01000393823(Aleph)000393823FED0100039382320030116d2002----km-y0itay50------baitaITCustomer relationship managementapprocci e metodologieAndrea Farinet, Eleonora PloncherMilanoEtas2002xv, 255 p.24 cmFarinet,Andrea107450Ploncher,EleonoraITUNINARICAUNIMARCBK9900039382304033211-70-16-TI7880ECAECACustomer relationship management511311UNINA