00829nam0-22002891i-450-99000383372040332120100520101557.00-87584-835-4000383372FED01000383372(Aleph)000383372FED0100038337220030910d1998----km-y0itay50------baengUSSense & respondcapturing value in the network eraedited by Stephen P. Bradley and Richard L. NolanBostonHarvard business school press1998XI, 339 p.24 cmBradley,Stephen P.Nolan,Richard L.ITUNINARICAUNIMARCBK9900038337204033211-6-415-TI7401ECAECASense & respond508012UNINA