01000nam0-22002891i-450-9900028786704033210-684-83256-9000287867FED01000287867(Aleph)000287867FED0100028786720000920d1997----km-y0itay50------baENG<<The >>service profit chain : how leading companies link profit and growth to loyalty, satisfaction and valueJames L. Heskett, W. Earl Sasser, Jr., Leonard A. SchlesingerNew YorkThe Free Press1997xvii, 300 p.23 cmHeskett,James L.107393Sasser,William EarlSchlesinger,Leonard A.ITUNINARICAUNIMARCBK9900028786704033214-0-589-TI6261ECAECAService profit chain : how leading companies link profit and growth to loyalty, satisfaction and value416221UNINAING01