00757nam0-22002651i-450-99000285547040332120110519190745.0000285547FED01000285547(Aleph)000285547FED0100028554720030910d1994----km-y0itay50------baengUSAMA handbook for customer satisfationresearch, planning and implementationAlan DutkaLincolnwoodNTC1994viii, 231 p.24 cmDutka,Alan116329ITUNINARICAUNIMARCBK9900028554704033214-1-386-TI4923 DEAECAECAAMA handbook for customer satisfation416531UNINA