00866nam0-22003011i-450-990000367880403321200010100-201-56305-3000036788FED01000036788(Aleph)000036788FED0100003678820001010d--------km-y0itay50------baitay-------001yyTotal quality management. Three steps to continuous improvement(by) Arthur R. Tenner, Irving J. DeToro.ReadingAddison-Wesley Publishing Co.copyr. 1992XV,266 p. ill. 24 cm658.5'62-dc20Tenner,Arthur R.Detoro,Irving J.ITUNINARICAUNIMARCBK99000036788040332104 175-16DIC 11/L/CVDINCHDINCHUNINAING01