01258nam0 22003131i 450 RML028985120231121125735.0074322569420121121d2003 ||||0itac50 baengusz01i xxxe z01n˜The œvalue profit chaintreat employees like customers and customers like employeesJames L. Heskett, W. Earl Sasser, Jr., Leonard A. SchlesingerNew York [etc.] The Free Press ©2003XXII, 377 p.23 cm.Aziende Rapporti con la clientelaFIRRMLC404450I658.812/3421Heskett, James L.RMLV150545107393Schlesinger, Leonard A.RMLV187367105364Sasser, W. EarlRMLV187368108399ITIT-0120121121IT-FR0098 Biblioteca Area Giuridico EconomicaFR0098 RML0289851Biblioteca Area Giuridico Economica 53IMP 658.812/34 53VM 0000592745 VM barcode:ECO012292. - Inventario:8328. - Fondo:Sala consultazioneVMA 2006011620121204 53Value profit chain3627843UNICAS