00973nam0 22002771i 450 RML023798120231121125704.020121121d1991 ||||0itac50 baitaitz01i xxxe z01nServire QualitàV. A. ZeithamlA. ParasuramanMilano McGraw-Hill Libri Italia 1991xvii, 252 p.21 cmZEITHAML, Valarie A.RMLV152034105265PARASURAMAN, A.RMLV15077840226BERRY, Leonard L.RMLV15077940225ITIT-0120121121IT-FR0098 Biblioteca Area Giuridico EconomicaFR0098 RML0237981Biblioteca Area Giuridico Economica 53IMP 658/618 53VM 0000067585 VM barcode:0005920VMA 1993120320121204 53Delivering quality service14051UNICAS